A practical guide

Choose the right route: purchase help or parcel forwarding.

Parcel forwarding starts after you have made the purchase. Online Shopping for You is relevant when an exact item cannot be purchased directly.

What to expect

Shoppers deciding whether they only need delivery support or need help before the purchase can be completed.

01
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Identify the barrier
If the store accepts your order but cannot deliver to you, forwarding may be enough.
02
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Discuss exact-item help
If payment or checkout is the issue for a known item, ask whether Online Shopping for You is practical.
03
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Agree before acting
We confirm the relevant route and handling before a service is provided.

Purchase assistance is not a promise that any order can be placed on your behalf.
Forwarding and purchase assistance are reviewed separately because the risks and information differ.

European accessFor difficult shopping routes

Clear communicationKnow what happens next

Careful handlingOptions agreed with you

Worldwide forwardingSubject to practical limits

Before you order

When is parcel forwarding enough?

When you can place the order yourself and the merchant can deliver to our receiving point.

When should I ask about Online Shopping for You?

When an exact purchase cannot be completed because of a checkout or payment barrier.