How it works

Start with what you know.

Whether you already bought an item, found the exact listing, or need help sourcing it, the route begins with a practical conversation before you commit.

Three starting points

The first step depends on your situation.

One common journey

Different starts. A careful, shared finish.

Contact us before ordering

Tell us about the item, seller or search need and destination.

We review suitability

We confirm whether the request appears practical before anyone assumes a result.

Receive instructions

We provide the relevant receiving or purchasing instructions for the agreed route.

Purchase or arrival

S001 arrivals come from your seller; S002 purchases require approval; S003 adds candidate selection first.

Confirm progress

We confirm receipt or the relevant progress point and discuss optional handling where appropriate.

Prepare options

A forwarding or shipping quote and practical options are prepared for the actual parcel.

Record approval

You approve the next commitment before a purchase, material handling change or dispatch.

Settle applicable costs

Relevant external and agreed costs are settled as applicable to the request.

Prepare and dispatch

The parcel is prepared and dispatched after approval.

Share tracking when available

Tracking is provided when the selected carrier makes it available.

Before you order

Contact us first. We do not offer instant registration or individual addresses, and eligibility is never assumed.

What we need from you

The store or listing, item details, destination, purchase status and any handling or timing requirements that matter.

Where approval matters

Before an assisted purchase, a material scope change and the selected forwarding option.

Optional handling

Inspection, photos, consolidation, repacking and splitting are discussed and agreed when appropriate.

Good to know

Seller terms, product restrictions, carriers, customs and destination rules can make a route unsuitable.

Talk to our team

Before you order, tell us what you found.

Send the product, listing or search brief and where it needs to go.

Contact us