The essentials
Clear answers, before a commitment.
Where a policy depends on the actual product, seller or destination, we will say so rather than make a general promise.
Do I receive a virtual, personal or individual address?
No. Customers use our shared receiving address and provide the requested order information so we can identify each arrival.
Should I contact you before ordering?
Yes. Contact us before ordering, paying a seller or assuming a route is possible.
Which service should I choose?
Parcel Forwarding is for a completed purchase; Online Shopping for You is for an exact item or listing; Personal Shopping is for sourcing or selection help.
Can you buy an exact Jófogás listing?
An exact Jófogás listing belongs to Online Shopping for You, subject to seller, product and route review.
What about an exact Facebook Marketplace listing?
We can assess it as Online Shopping for You. Searching or comparing Marketplace options belongs to Personal Shopping.
Can you communicate with private sellers in Hungarian?
We may do so where practical and agreed as part of the work.
Can you make a bank transfer?
Contact us before relying on a payment method; the seller, payment and risk must be assessed for the specific request.
Can you arrange local pickup?
Local pickup may be considered where practical and agreed.
Can you inspect, photograph or video a parcel?
Inspection, photos and video may be available as agreed handling instructions.
Can you consolidate, split or repack parcels?
These are optional handling instructions, assessed for the specific parcels and route.
Can you forward from Hungary to the EU or worldwide?
Sometimes. The seller, product, carrier and destination determine whether a route is suitable.
Can a suitable non-EU purchase be sent to the EU?
Only where the actual route and applicable requirements can be confirmed in advance.
What about customs, VAT and duties?
They may apply and are outside our control. Contact us for the specific route; we do not guarantee an outcome.
Can you handle restricted or prohibited goods?
No assumption should be made. Product and carrier restrictions must be checked before ordering.
Is insurance guaranteed?
No. Available protection depends on the carrier, goods and route; ask before relying on it.
What if a parcel arrives damaged?
Tell us promptly. The practical next step depends on the parcel, evidence, merchant and carrier process.
Can you arrange returns?
Returns depend on merchant terms, product, route and the agreed scope. Contact us before assuming one is possible.
Will tracking be available?
Tracking is provided when the selected carrier makes it available.
Can you hold a parcel indefinitely?
No. Storage or holding expectations must be discussed for the actual request.
What if the seller cancels or the item is unavailable?
Availability and seller decisions are outside our control. We explain the practical next step when known.
What external or currency costs can apply?
Product, carrier, payment, currency, customs and other external costs may apply. Exact costs are confirmed for the actual job.