Relevant service options
- Pre-order route discussion
- Parcel forwarding for eligible purchases
- Online Shopping for You when an exact checkout is the barrier
A practical guide
What to do when a store does not ship internationally.
The first question is not simply whether a parcel can be forwarded. It is whether the product, merchant and final route are workable.
What to expect
Buyers blocked by a store’s country selector, international delivery policy or regional shipping rule.
- 01
Check the product
Consider the item type, the merchant’s terms and the destination before paying.
- 02
Ask about the route
Share the store, product category and destination so we can discuss practical options.
- 03
Order with a plan
If the route is suitable, use our receiving point and supply the order information requested.
Important considerations
- A merchant shipping restriction does not override carrier, customs or product restrictions.
- Do not assume a route is available until it has been discussed for the specific purchase.
European accessFor difficult shopping routes
Clear communicationKnow what happens next
Careful handlingOptions agreed with you
Worldwide forwardingSubject to practical limits
Before you order
Common questions
Can you forward anything a store will sell me?
No. Product, carrier and destination limits still apply.
When should I contact you?
Before ordering when the purchase, route or checkout creates uncertainty.